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Practice ACCA ACCA BT — Business & Technology Practice Exam 1Question 42

Easy1 markMultiple Choice

Syllabus E: Personal effectiveness and communication in businessSection ASyllabus ECommunication

ACCA · Question 42 · Syllabus E: Personal effectiveness and communication in business

Which of the following is a key characteristic of 'active listening'?

Answer options:

Formulating your reply while the other person is still speaking.

Providing feedback and summarizing what the speaker has said.

Avoiding eye contact to reduce intimidation.

Interrupting to correct factual errors immediately.

How to approach this question

Identify the behavior that shows you are fully engaged and processing the speaker's message.

Full Answer

B.Providing feedback and summarizing what the speaker has said.✓ Correct

Active listening involves fully concentrating on what is being said rather than just passively 'hearing' the message. Techniques include nodding, maintaining eye contact, and summarizing/paraphrasing to confirm understanding.

Common mistakes

Thinking that staying completely silent is active listening. Active listening requires engagement (feedback).

Question 41 All questions Question 43

Practice the full ACCA BT — Business & Technology Practice Exam 1

52 questions · hints · full answers · grading

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